Field Service Engineer - Southern California

Job Summary

Required Qualifications

• •Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment
• •3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program
• •High School Diploma/GED and 12 or more years experience servicing electronic equipment
• •Experience interfacing with both internal team members and external customers as part of a solution based service process
• •Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• •Experience troubleshooting and responding to customer concerns
• •Must be able to lift 50 lbs
• •Must be available for weekend shifts
• •Valid driver's license
• •Must be legally authorized to work in the United States
• •Must successfully complete a drug screen (as applicable)
• •Must comply with legal obligations and safety requirements of the role
• •Must follow procedures and policies
• •Must appropriately follow instructions from others without unnecessarily challenging authority
• •Must adapt to changing circumstances
• •Must accept new ideas and change initiatives
• •Must work hard and put in longer hours when it is necessary
• •Must identify development strategies needed to achieve career goals and meet new or changing demands of the job
• •Must keep up to date with competitor information and market trends
• •Must maintain a positive outlook at work
• •Must handle criticism well and learn from it
• •Must demonstrate an interest in and understanding of others
• •Must adapt interpersonal style to suit different people or situations
• •Must listen, consult others and communicate proactively
• •Must support and care for others
• •Must uphold ethics and values
• •Must speak clearly and fluently
• •Must express opinions, information and key points of an argument clearly
• •Must make presentations and undertake public speaking with skill and confidence
• •Must respond quickly to the needs of an audience and to their reactions and feedback
• •Must project credibility
• •Must work productively in a pressurized environment
• •Must keep emotions under control during difficult situations
• •Must balance the demands of a work life and a personal life
• •Must establish good relationships with customers and staff
• •Must build wide and effective networks of contacts inside and outside the organization
• •Must relate well to people at all levels
• •Must manage conflict
• •Must apply specialist and detailed technical expertise
• •Must develop job knowledge and expertise through continual professional development
• •Must share expertise and knowledge with others
• •Must use technology to achieve work objectives
• •Must demonstrate an understanding of different organizational departments and functions
• •Must focus on customer needs and satisfaction
• •Must set high standards for quality and quantity
• •Must monitor and maintain quality and productivity
• •Must work in a systematic, methodical and orderly way
• •Must consistently achieve project goals
• •Must take responsibility for actions, projects and people
• •Must take initiative, act with confidence and work under own direction
• •Must initiate and generate activity
• •Must be Six Sigma trained/certified
• •Must be able to effectively lead and coach others
• •Must have strong attention to detail
• •Must be able to effectively manage vendors' service delivery processes in compliance with GE Healthcare policies
• •Must be able to utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis that will lead to effective problem solving
• •Must be able to maintain daily communications with customers to ensure resolution and proper follow-up
• •Must be able to maintain tools and test equipment properly and ensure they are calibrated
• •Must be able to meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
• •Must be able to order and manage repair parts cycle times
• •Must be able to complete Preventative Maintenance and Field Modification Instruction
• •Must be able to maintain customer service logs and internal service records in a timely manner
• •Must be able to deliver world-class service and repair support for GE OEC equipment
• •Must be able to ensure high system performance and customer satisfaction
• •Must be able to provide efficient service delivery to all accounts within assigned area
• •Must be able to train clinical staff on designated equipment (if applicable)

Desired Qualifications

• •Excellent analytical and communication skills with the ability to communicate complex technical issues in a easy to understand manner
• •Must be able to speak clearly and fluently
• •Must be able to express opinions, information and key points of an argument clearly
• •Must be able to make presentations and undertake public speaking with skill and confidence
• •Must be able to respond quickly to the needs of an audience and to their reactions and feedback
• •Must be able to project credibility
• •Must be able to work productively in a pressurized environment
• •Must be able to keep emotions under control during difficult situations
• •Must be able to balance the demands of a work life and a personal life
• •Must be able to maintain a positive outlook at work
• •Must be able to handle criticism well and learn from it
• •Must be able to demonstrate an interest in and understanding of others
• •Must be able to adapt interpersonal style to suit different people or situations
• •Must be able to listen, consult others and communicate proactively
• •Must be able to support and care for others
• •Must be able to uphold ethics and values
• •Must be able to appropriately follow instructions from others without unnecessarily challenging authority
• •Must be able to follow procedures and policies
• •Must be able to comply with legal obligations and safety requirements of the role
• •Must be able to adapt to changing circumstances
• •Must be able to accept new ideas and change initiatives
• •Must be able to work hard and put in longer hours when it is necessary
• •Must be able to identify development strategies needed to achieve career goals and meet new or changing demands of the job
• •Must be able to keep up to date with competitor information and market trends
• •Must be able to establish good relationships with customers and staff
• •Must be able to build wide and effective networks of contacts inside and outside the organization
• •Must be able to relate well to people at all levels
• •Must be able to manage conflict
• •Must be able to apply specialist and detailed technical expertise
• •Must be able to develop job knowledge and expertise through continual professional development
• •Must be able to share expertise and knowledge with others
• •Must be able to use technology to achieve work objectives
• •Must be able to demonstrate an understanding of different organizational departments and functions
• •Must be able to focus on customer needs and satisfaction
• •Must be able to set high standards for quality and quantity
• •Must be able to monitor and maintain quality and productivity
• •Must be able to work in a systematic, methodical and orderly way
• •Must be able to consistently achieve project goals
• •Must be able to take responsibility for actions, projects and people
• •Must be able to take initiative, act with confidence and work under own direction
• •Must be able to initiate and generate activity
• •Must be able to effectively lead and coach others
• •Must have strong attention to detail
• •Must be able to effectively manage vendors' service delivery processes in compliance with GE Healthcare policies
• •Must be able to utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis that will lead to effective problem solving
• •Must be able to maintain daily communications with customers to ensure resolution and proper follow-up
• •Must be able to maintain tools and test equipment properly and ensure they are calibrated
• •Must be able to meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
• •Must be able to order and manage repair parts cycle times
• •Must be able to complete Preventative Maintenance and Field Modification Instruction
• •Must be able to maintain customer service logs and internal service records in a timely manner
• •Must be able to deliver world-class service and repair support for GE OEC equipment
• •Must be able to ensure high system performance and customer satisfaction
• •Must be able to provide efficient service delivery to all accounts within assigned area
• •Must be able to train clinical staff on designated equipment (if applicable)