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Field Service Engineer
On-site · Singapore, Singapore
Job Summary
Field Service Engineer to install, maintain, troubleshoot, and repair complex analytical instruments across research, industrial, and healthcare settings; travel up to 50-75% within assigned territory; lift up to 50 lbs; work in cleanrooms with PPE; read and interpret technical schematics and documentation; provide excellent customer service and training to customers on equipment operation; comfortable in laboratory environments and adhering to safety protocols; English proficiency required; willingness to work in semiconductor fabs/cleanrooms is advantageous.
Required Qualifications
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Additional relevant certifications are advantageous
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Proficiency in English required; additional languages beneficial
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
- Willing to work in semiconductor fabs/cleanrooms and are comfortable adhering to cleanroom attire and protocols
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