Field Service Engineer
On-siteBuenos Aires, Buenos Aires F.D., Argentina
Job Summary
Provide onsite technical support and diagnostic analysis for customer systems, including hardware, storage area networks, and configurations. Perform remote troubleshooting, repair, and configuration changes while assessing customer needs and managing inventory of parts. Maintain accurate records through timesheets, expense reports, and audit forms while participating in team meetings. Work 24/7 on-call rotation to respond to service requests, including after-hours support, and travel up to 75% of the time within a designated territory. This role requires physical activity, including lifting 50 pounds and standing for extended periods, to ensure timely, cost-effective repairs and high customer satisfaction.
Required Qualifications
- Minimum seven (5) years specific experience working with OEM data center hardware
- Successful Prior Field experience
- Solid technical aptitude
- Understanding of different OEM equipment with the ability to grasp new products/concepts
- Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)
- Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
- Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
- CompTIA A+ and Server + required
- Must possess a valid driver's license and an appropriate driving record based on the position travel requirements
- Must be able to assume an on-call status position and respond based on service level agreements within assigned territory
- Must be able to maintain regular working hours assigned, if site specific assignment
- Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies
- Potential requirement for work at height, including the use of ladders
- Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screenings
- Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)
- High School Degree required
Desired Qualifications
- Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
- Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.