Field Service Engineer
$80,000–$90,000 year
On-siteRichmond, Virginia, United States
Job Summary
Troubleshoot, service, and repair all Mizuho OSI products at customer sites within an assigned territory, conducting preventive maintenance and performing independent onsite repairs on complex electromechanical equipment. Create accurate quotes, maintain CRM systems, and document all service activities to meet regulatory requirements. Operate systems to demonstrate functionality, consult with engineering teams on unusual malfunctions, and train customers on product operation and maintenance. Manage inventory for repair purposes and interact with cross-functional teams to support account objectives. Make sound decisions regarding operational safety without immediate supervision while traveling extensively to cover the territory.
Required Qualifications
- Resides in Richmond, VA or surrounding cities
- Minimum of 4 years of related experience
- High School graduate or equivalent
- Ability to interpret blueprints, schematics, manuals, and other technical references
- Proficiency using established service reporting computer systems interfacing with CRM systems
- Ability to use basic email, word processing, and troubleshooting, computer programs
- Valid driver's license
- Qualify for company's auto insurance policy
- Ability to travel extensively about 50%
- Cover travel expenses and submit reimbursements in accordance with company policy
- Ability to lift up to 50 lbs
- Ability to push/pull up to 150 lbs
- Must live in the designated territory of responsibility
- Ability to work nights or weekends when requested
- Able to participate in required training and successfully certify on all product training
- Neat and professional appearance
- Outgoing people-oriented personality
- Ability to clearly express oneself verbally and in writing in the English language
- Good grammar, vocabulary, eye contact
- Excellent verbal and written communication skills
- Strong presentation, project and organizational skills
- Excellent customer focus with a high sense of urgency
- Ability to provide excellent interpersonal and communication skills
- Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously
- Ability to positively manage situations of a dynamic nature
- Ability to modify plans, actions, and decisions in light of changing situations and circumstances
- Ability to clearly and effectively express oneself through written means
- Proper use of technical factors as grammar, punctuation, vocabulary, and correct spelling
- Ability to prepare and/or write email, and reports
- Ability to perform basic arithmetic functions
- Create and reconcile reports
- Demonstrate strong analytical skills
- Attention to detail
- Demonstrate an understanding, and the regular use of a time management process
- Systematically structures one's own work to provide for effective task performance
- Plan and prioritize items to meet future demands
- Ability to establish and accomplish goals independently
- Function as a positive and productive team member
- Specific vision abilities: close and far vision, color vision
- Adherence to hospitals gowning and sterility protocols
Desired Qualifications
- Additional languages
- Ready smile
- Willingness to assist others
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