Field Service Engineer
$75,000–$95,000 year
On-site · Wichita, Kansas, United States
Job Summary
Field Service Engineer focused on our Aircraft Battery and Electrical Power Systems products. Diagnose customer issues and identify actions required to reach resolution; serve as the primary technical interface for installation, configuration, operation, and management of products; assist in developing technical sales presentations for customer meetings, trade shows, and conferences; monitor field data for reliability trends and coordinate with Quality and Engineering for root cause analysis and resolution; track and monitor support cases to ensure timely resolution and effective follow-through; maintain accurate records of service and support communications; participate in industry trade shows; travel up to 15% to meet business needs. We offer above-market pay and a comprehensive benefits package, with a climate-controlled, professional work environment. This role requires strong aviation-industry knowledge, troubleshooting skills, and effective communication; must be capable of working primarily from a desk with heavy phone usage and field support as needed.
Required Qualifications
- Minimum of 5 years of direct aviation experience and technical support activities in a customer support environment
- Extensive knowledge and understanding of aircraft electrical systems and troubleshooting and problem-solving for system installation and operation
- Experience conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation
- Knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities
- Experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements
- Proficiency with Microsoft Office and CRM systems
- Strong attention to detail; organized, focused, and results oriented
- Excellent verbal, written, and interpersonal communication skills
- Comfortable spending most of the day on the phone at a desk in an open office environment
- Bachelor’s degree in a related field (preferred)
- FAA A&P and/or pilot certification (preferred)
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