Field Service Engineer
On-siteJakarta, Jakarta, Indonesia
Job Summary
Conduct pre-delivery inspections, installations, commissioning, and breakdown repairs at customer sites while maintaining compliance with safety policies and SLAs. Serve as the primary contact for local customers, providing quotations, negotiating discounts within approved limits, and offering consultation on service options. Independently propose solutions to field problems for supervisor review and manage workload to ensure timely task completion. Support last-minute onsite calls during non-working hours and guide lower-level employees and third-party providers on device maintenance. Escalate complex issues encountered in the field and ensure all equipment support aligns with standard operating procedures.
Required Qualifications
- Bachelor's degree
- 4+ years of relevant experience
- High school diploma and 8+ years of relevant experience
- Associate degree and 6+ years of relevant experience
- PPR License (Petugas Proteksi Radiasi or Radiation Protection Officer)
- Good analytical and problem-solving skills
- In depth experience with medical devices for a minimum of 4 years
- Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
- Must be able to support last minute call to attend the customer onsite calls at non-working hours
- Must be able to effectively manage the customer expectation and compliance with customers' SLAs and safety
- Must be able to independently propose solutions to problems for supervisor review
- Must be able to advise internal and external customers on available service options and make recommendations as a consultant
- Must be able to manage own workload and ensure timely completion of tasks
- Must be able to act as an escalation point for issues encountered in the field
- Must be able to provide quotations and negotiate discounts within their approved DOA
- Must be able to provide guidance to lower-level employees including 3rd party service provider engineers
- Must be able to ensure that equipment support is completed in compliance with all company policies and standard operating procedures
- Must be able to perform pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance
- Must be able to serve as the main contact point with the local customers
- Must be able to comply with all credentialing requirements at the hospitals or clinics they support
- Must be able to confirm identity and employment authorization (E-Verify)
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