Field Service Engineer - Kansas City, MO
$64,000–$100,100 year
On-siteKansas City, Missouri, United States
Job Summary
Conduct advanced troubleshooting to repair, test, and qualify molecular diagnostic and cytology instruments at customer sites across Kansas City, Iowa, Nebraska, and South Dakota. Schedule and manage preventive maintenance and unscheduled visits while determining correct inventory levels of repair parts. Provide coverage within 24 hours of notification, Monday through Friday or weekends if on-call, with overnight stays potentially lasting three to four nights per week. Document all repair resolutions in the CRM system and escalate issues to management as needed. Work with Product Application Engineers to resolve quality issues and ensure instrumentation complies with regulatory requirements and quality control standards. This role requires 50% plus travel and is based out of a home office.
Required Qualifications
- Must be able to meet customer credentialing requirements
- Working knowledge of chemistry principles and chemical handling techniques
- Understanding of proper use and operation of electronic testing equipment
- Knowledge of inventory and procurement systems
- Ability to interface with internal and/or external customers
- Solid computer skills
- Time Management Skills
- Ability to pass a comprehensive background check
- Possess a valid Driver's License and maintain a clean driving record
- 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting
- Position will require 50% plus travel
- There will be on-call duties
- Overnight stays could be 3 to 4 nights a week
Desired Qualifications
- Strong robotics, fluidics and pneumatics experience preferred
- BS/BA degree or equivalent experience preferred
- AA/AS degree and/or practical Military experience considered
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