Field Service Engineer II - Seattle, WA
$74,160–$111,240 year
RemoteSeattle, Washington, United States
Job Summary
Install and set up intraoperative ultrasound equipment, including systems and transducers, at customer locations to prepare them for clinical use. Repair equipment by replacing parts according to manufacturer specifications and operate software to analyze malfunctions, resolve problems, and return systems to optimal performance. Perform preventive maintenance, calibration, and certification while consulting with customers to advise on best practices for equipment maintenance. Provide phone support and troubleshooting assistance, accurately process customer requests using CRM software, and deliver training to Biomed/Clinical Engineering departments as required. Manage inventory levels, prepare service documentation for regulatory compliance, and maintain service call workspaces to meet monthly KPIs. Requires daily travel up to 75% and a background in biomedical engineering or medical device field service.
Required Qualifications
- Associates degree in Biomedical Engineering, Electrical Components or related technical degree
- In lieu of an Associates or Bachelor's degree, a minimum of 2 years experience in the medical device industry, field service engineering, customer facing repair, product maintenance, or medical device remote support
- Computer expertise, familiarity with Windows OS, and demonstrated expertise with hardware and software troubleshooting
- Self-motivated, takes initiative, and the ability to work independently, without direct supervision
- Strong oral and written communication skills with a professional and confident demeanor
- Attention to detail, analytical and problem-solving skills
- High passion and comfort level with software and technology in general
- Ability to Travel up to 75%
- Legal authorization to work in the U.S.
- Will be required to register and maintain compliance with one or more vendor credentialing organizations as deemed by various customer hospitals/health systems
- Must comply with GEHC's standard background check, including a post-offer drug test
- Must obtain and/or provide proof of required immunizations
- Must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
Desired Qualifications
- Bachelor's degree preferred
- 4 years is preferred
- Preferred Candidate to live in Seattle/Portland area
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