Field Service Engineer II
$79,997–$90,002 year
On-siteMissouri City, Missouri, United States
Job Summary
Conduct onsite and remote troubleshooting, installation, maintenance, and repairs on Advanced Instruments equipment while managing car stock inventory and scheduling field events. Perform preventative maintenance, field modifications, and complete Pharmaceutical IQOQ, yearly OQ, and Clinical Validations. Troubleshoot mechanical, electrical, and application-level issues, utilizing the escalation process to resolve customer service delivery problems. Maintain daily communications with customers to ensure resolution, provide field training to junior engineers, and identify sales opportunities for new service contracts. Keep service records and reports current, ensuring tools and test equipment are properly calibrated and adhering to HIPAA, OSHA, and FDA regulations. Work independently within your assigned territory, lifting up to 50 lbs, with occasional phone support triage.
Required Qualifications
- Three years work experience in the medical device industry
- Experience interfacing with both internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Experience troubleshooting and responding to customer concerns
- Proven record of being reliable and accountable for all aspects of their job
- Proficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
- Ability to work in a fast-paced, self-directed, entrepreneurial environment
- Resourceful, with the ability to work independently and learn on the go
- Strong time management skills
- Ability to adapt to changing circumstances
- Decision-making, problem resolution and creative thinking skills
- Attention to detail
- Ability to multi-task activities with shifting priorities
- Able to work productively in a pressurized environment
- Ethical and trustworthy
- Willingness to travel as required (including air and ground transportation)
- Valid driver's license and ability to safely operate a motor vehicle as needed for job responsibilities
- Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds)
- Comfort with standing and engaging with customers for extended periods
- Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices)
- The ability to lift and carry a toolbox that can weigh up to 50 lbs
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