Field Service Engineer II (Freeport, IL)
$66,560–$91,520 year
On-siteFreeport, Illinois, United States
Job Summary
Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities or patient homes while performing scheduled preventative maintenance including calibrations, hardware or software upgrades, and system specification verification. Serve as a technical subject matter expert delivering first and second level technical support, including after-hours, holiday, and weekend coverage. Collaborate with clinical staff, cross-functional teams, and R&D to provide feedback on product performance, serviceability, and customer comments. Accurately document all service activities in the ERP system, manage company assets and spares inventory, and complete field service and expense reports. Support Marketing and Sales for seminars, trade shows, or demonstrations as required. This role involves extensive travel within the United States, including overnight stays, and requires a valid driver's license.
Required Qualifications
- Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent
- 5+ years Field Service/Industry experience
- Knowledge of electronic, mechanical, and fluids components
- Valid driver's license
- Good driving record
- Own methods for transportation until an Outset Medical fleet car is provided
- Ability to charge travel expenses on a personal credit card to be reimbursed by the company
- Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs
- Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts
- Excellent communication skills with the ability to interact with customers, patients, and internal team members
- Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers
- Self-starter with the ability to multi-task and re-prioritize duties throughout the day
- Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation
- Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling
- Exposure to blood borne pathogens and/or hazardous materials possible
- Routinely lift and/or move up to 75 pounds
- Extensive travel with the United States may be required, including overnight stays
- Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage
Desired Qualifications
- Ability to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge
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