Field Service Engineer II - Electron Microscopy
$65,998–$88,005 year
RemoteDistrict of Columbia, United States
Job Summary
Install, maintain, troubleshoot, and repair complex analytical instruments for customers across research, industrial, and healthcare settings. Diagnose issues down to the component level using strong electronics and mechanical troubleshooting skills, with experience in ultra-high vacuum systems and high voltage equipment preferred. Provide exceptional customer service, train clients on equipment operation, and respond to needs with short notice. Document service activities, prepare detailed reports, and meet customer satisfaction goals while adhering to safety protocols and quality standards. Travel up to 50-75% within an assigned territory with a valid driver's license, working in various laboratory environments requiring the ability to lift 40 lbs.
Required Qualifications
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 40 lbs and work in various laboratory environments
- Proficiency in English required
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Ability to read and interpret technical documentation and schematics
Desired Qualifications
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Additional relevant certifications are advantageous
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Additional languages beneficial
- Demonstrated success in meeting customer satisfaction goals
- Experience documenting service activities and preparing detailed reports
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