Field Service Engineer II
On-siteSan Francisco, California, United States or Wisconsin, United States
Job Summary
Execute on-site installations, preventative maintenance, repairs, and hardware/software upgrades for Cytovale diagnostic instruments while serving as the customer-facing technical subject matter expert. Troubleshoot electronic, optical, and mechanical assemblies to component level, document all activities and changes, and escalate issues to ensure proper system operation. Provide first and second-level technical support including after-hours phone rotations and weekend on-site dispatch. Assist with depot-level repairs at the San Francisco facility and manage service parts inventory. Travel up to 70% of the time for short- and long-term trips, often with less than 24 hours' notice, while maintaining compliance with FDA, OSHA, and HIPAA regulations.
Required Qualifications
- Bachelor's degree, Engineering, Electrical Engineering, Technology, Science or equivalent military experience
- Associates Degree with 5 or more years' experience in servicing Diagnostic Imaging equipment
- High School Diploma/GED and 10 or more years' experience servicing Diagnostic Imaging equipment
- Demonstrated superior expertise in supporting and servicing highly complex instrumentation
- 5+ years customer or field support experience within the medical device field
- Demonstrated commitment to quality and strong sense of teamwork
- Proven strong problem-solving skills
- Attention to detail
- Expert customer service skills
- Positive attitude
- Ability to clearly and tactfully communicate with others
- Working knowledge and understanding of optics, electronics, and mechanical principles
- Ability to troubleshoot electronic, optical and mechanical assemblies down to component level
- Experience in a customer centric service & support department
- Prior experience with benchtop instruments and/or laboratory automation
- Travel up to 70% of the time for short-term and long-term trips that may involve weekend stays with less than 24 hours' notice
- On-call rotation responsibilities for the technical support hotline during nights, holidays, and weekends
- Willing to stay current on all vaccinations to comply with vendor credentialing policies
- Must maintain a valid driver's license and good driving record
- Must be able to lift 50 lbs
Desired Qualifications
- Prior experience with benchtop instruments and/or laboratory automation
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