Field Service Engineer II- Boston, MA
$55,040–$110,240 year
Remote · Boston, Massachusetts, United States
Job Summary
Field Service Engineer II responsible for installing, maintaining, and troubleshooting diagnostic instruments within the Boston territory. Role requires travel up to 30%, on-site service delivery, ensuring regulatory and quality compliance, and delivering customer satisfaction. Collaborates with cross-functional teams to meet business goals, mentors other field service representatives, and utilizes remote tools to maximize instrument uptime and support training or critical account support. Evidence of strong problem-solving, independent work capability, and effective communication is essential for ensuring reliable diagnostics and positive patient impact.
Required Qualifications
- Bachelor’s degree or equivalent relevant experience
- 2-5 years of engineering or laboratory technology experience
- Ability to travel 30% within the assigned territory
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Excellent communication and interpersonal skills
- Proficiency with computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
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