Field Service Engineer I
On-siteMumbai, Maharashtra, India
Job Summary
Install, maintain, and troubleshoot Waters product suites including LC, LC/MS, HPLC/UPLC, and SFC systems at customer sites. Establish relationships with external and internal clients while delivering system-level training and ensuring compliance with quality and safety standards. Issue daily field service reports to document work performed and manage service inventory per company policies. Collaborate with the sales team to identify opportunities for service contract sales and maintain sound knowledge of technology and application demands. This territory-based role involves occasional international travel for governance, business support, and meetings.
Required Qualifications
- Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field
- 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
- Must possess a strong customer focus
- Strong communication skills
- Ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
- Must be able to travel within designated territory
- Occasional travels to other countries for activities such as governance of department, local business support, meetings and training
Desired Qualifications
- preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
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