Field Service Engineer HPLC and IC
$60,000–$90,000 year
On-siteMount Juliet, Tennessee, United States
Job Summary
Execute and oversee maintenance, repair, and qualification testing of analytical instrumentation including HPLC, UPLC, and IC. Provide advanced technical guidance on instrumentation using expert knowledge of related software. Diagnose, troubleshoot, and solve problems on complex systems while recommending improvements. Source supplies and parts to maintain inventory of consumables and repair components. Draft standard operating procedures, calibration protocols, and qualification documents. Interpret equipment policies and counsel staff and management on operational practices. Participate in cross-functional projects and present information to leadership. Ensure accuracy of equipment and operational databases through audits and reviews. Interact with customers and staff to explain troubleshooting results and solutions. Travel overnight up to 25% of the time.
Required Qualifications
- Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field
- at least 5 years instrument/equipment troubleshooting and repair work
- equivalent combination of education, training, and experience
- Complex to specialized knowledge of laboratory and analytical instrumentation, HPLC, UPLC and/or IC
- Complex to specialized knowledge of metrology standards
- Principles, practices, and techniques to diagnose, troubleshoot, and solve problems on HPLC, UPLC, and/or IC
- Complex to specialized knowledge in testing tools, instruments and calibration
- Comprehensive understanding of the administration and oversight of area programs, policies, and procedures
- Methods to resolve area problems, questions, and concerns
- Comprehensive understanding of applicable area laws, codes, and regulations
- Complex to specialized understanding of comprehensive testing tools, equipment, and calibration
- Computer applications and systems related to the work
- Principles and practices to serving as a effective project team member
- Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations
- Correct business English, including spelling, grammar, and punctuation
- Performing complex to specialized instrumentation troubleshooting
- Administering instrument, mechanical, electrical, and software-based functions
- Serving as a leader in the design, development, and management of projects
- Operating in both a team and individual contributor environment, as well as project leader
- Interpreting, applying and explaining applicable laws, codes, and regulations
- Preparing expert functionals reports, correspondence, and other written materials
- Using initiative and independent judgment within established department guidelines
- Using tact, discretion, and prudence in working with those contacted in the course of the work
- Performing effective oral presentations to large and small groups across functional peers and the department
- Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities
- Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work
- Overnight travel
- Up to 25% of the time
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