Field Service Engineer
$80,000–$85,000 year
On-sitePlymouth, Michigan, United States
Job Summary
Provide expert on-site and remote technical support, including system analysis, issue qualification, and resolution guidance. Diagnose problems, identify contributing factors, determine root cause, and recommend corrective actions. Record all customer-reported concerns and escalate to engineering and/or product teams when necessary. Create and maintain user guides, FAQs, service bulletins, and knowledge-base articles. Analyze returns, failure rates, and performance trends to identify improvement opportunities. Assist with customer engagement, project planning, product placement, and application feasibility assessment. Evaluate Havis equipment and components to assess functionality, performance, and compatibility across the entire product life-cycle. Interpret and communicate requirements related to power, connectivity, and performance. Develop and document procedures for system set-up, configuration, software/firmware integration, and driver requirements for product testing and deployment. Identify and communicate product limitations, design constraints, and non-conformance with industry standards. Define installation, configuration, and application support requirements across mechanical, electrical and software components. Primarily office-based with 25% travel including occasional international trips.
Required Qualifications
- Advanced knowledge of electrical/electronic systems, power management, and computing platforms
- Demonstrated expertise in troubleshooting and resolving technical issues (both theoretical and hands-on)
- Strong technical writing skills with the ability to translate complex concepts into clear, actionable documentation
- Excellent problem-solving skills with a detail-oriented and results-driven mindset, particularly under time-sensitive conditions
- Strong communication skills (verbal and written)
- Proven ability to manage customer relationships and deliver a positive customer experience
- Ability to work independently, prioritize tasks, and make sound decisions
- Willing to travel 25%, including occasional international travel
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