Field Service Engineer

Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance. Troubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibility. Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes. Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support. Document root cause findings, support testing and validation activities, and contribute to process and product support improvements. Maintain accurate case records, technical documentation, and issue traceability in accordance with established standards. Travel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events. Position is safety-sensitive and requires pre-employment drug testing and ongoing testing; strong customer service and communication skills are essential; ability to work independently in remote locations and relocate near a major airport for on-wing activities.