Field Service Engineer - Dortmund, Germany
$55,000–$65,000 year
On-siteDortmund, North Rhine-Westphalia, Germany
Job Summary
Conduct maintenance, repair, and installation of Hologic diagnostic products at customer sites across Nordrhein-Westfalen, including hardware and software enhancements. Liaise with client IT departments to troubleshoot information systems and provide basic maintenance training. Support marketing activities at exhibitions while managing administrative tasks such as time reports, expense reports, and equipment checklists. Travel domestically and occasionally internationally to service the territory, utilizing autonomy in a field-based environment to diagnose electrical, electronic, pneumatic, and mechanical issues. Based in the Dortmund area with a gross annual salary of Euro 55,000–65,000.
Required Qualifications
- Eine abgeschlossene Ausbildung im Bereich Medizin-/Elektrotechnik
- Die Fähigkeit, Fehlersuche an elektrischen, elektronischen, pneumatischen und mechanischen Systemen durchzuführen
- Einsatzbereitschaft, Flexibilität und ein verbindliches Auftreten
- Zeitliche Flexibilität für die Anforderungen dieser Position
- Ein hohes Maß an Engagement und eine selbstständige, zuverlässige und strukturierte Arbeitsweise
- Deutsch und Englisch in Wort und Schrift
- Engineering experience (electrical/mechanical)
- Medical device background
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress though training
- Good level of spoken and written German and English
- Willingly travel to support customers
- Must be based around Dortmund area
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Ideally from within a medical device background
- Experience working in similar/comparable customer-based or laboratory environment
- Good level of spoken and written German and English
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