Field Service Engineer (Denver, CO)
$52,000–$104,000 year
On-siteDenver, Colorado, United States
Job Summary
Provide field service support, including installation, preventive maintenance, calibration, and repair of molecular diagnostic instrument systems while ensuring exceptional customer satisfaction across laboratory environments. Troubleshoot electromechanical and software-controlled systems through remote diagnostics and on-site customer visits, ensuring all service activities are accurately documented and compliant with Abbott quality systems. Manage spare parts inventory and provide feedback on system performance and reliability while collaborating with cross-functional teams to support customer engagements, including technical support, training, and demonstrations. This remote role covers the Western states territory with 75% travel and requires a valid driver's license.
Required Qualifications
- Bachelor's degree in Engineering, Electronics, Life Sciences, Molecular Science, or a related discipline
- Ability to work with laboratory instrumentation and standard PC-based tools (e.g., MS Word, Excel)
- Excellent communication, organization, and customer service skills
- Willingness to travel 75%+
- Maintain a valid driver's license
Desired Qualifications
- 2+ years of experience in field service supporting diagnostic or laboratory instrumentation
- Demonstrated proficiency in diagnosing and resolving complex issues across electromechanical, software-controlled, and PC-based systems
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