Field Service Engineer
$70,000–$90,000 year
On-sitePhoenix, Arizona, United States
Job Summary
Conduct field installation, troubleshooting, repair, training, and process support for Company SMT automation equipment across North America. Execute custom modifications and retrofits while providing engineering-level technical phone support and collecting data through written and oral reports. Interpret electrical schematics, blueprints, and mechatronics drawings to perform diagnostics and repairs using hand and automated tools. Travel approximately 75% of the time within the US and Canada, working in both team and independent environments with limited supervision. Represent the company professionally and maintain strong communication with customers and internal technical departments.
Required Qualifications
- Flexibility to travel and perform job assignments at short notice
- Travel within US and Canada - Monday-Friday; approximately 75% of time
- Employee is required daily to stand, walk, and work with hand and automated tools
- Employee is required to climb or balance, reach for controls, stoop, kneel, crouch or crawl, and stand for long periods
- Individual may be required to lift and move at least 50 lbs
- Must have the flexibility for frequent travel on short notice
- Should expect about 75% travel with this position (mostly west coast/ 25% nationwide)
- In the field 100% of time
- Must have excellent verbal communication and customer service skills
- This position requires knowledge of general office procedures and computer literacy
- The employee must also be a team player that is capable of acting in a manner that maintains harmony and cooperation within the company and customers alike
- Individual must possess strong analytical skills
Desired Qualifications
- Bachelor of Science in Engineering preferred
- SMT experience preferred - electronics manufacturing industry
- Strong aptitude with electrical and mechanical diagnostics/repairs
- Aptitude with modern PC applications & networking concepts
- Comprehension of Electrical schematic, blueprint, and mechatronics drawings
- Capability of working in both team and independent work environments with limited supervision
- Strong verbal communication skills with both customer and other company Technical Depts
- Knowledge of Windows and be comfortable installing software
- Strong Aptitude with current computing applications and networking processes
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