Field Service Engineer
On-sitePhoenix, Arizona, United States
Job Summary
Install, configure, commission, and start up SMT and industrial automation equipment at customer sites while performing retrofits, upgrades, and custom modifications. Troubleshoot and resolve complex mechanical, electrical, software, and process-related issues onsite and remotely to minimize downtime, then deliver operator and maintenance training to customer personnel. Advise customers on process optimization, preventive maintenance, and efficiency improvements by collecting and analyzing technical data for reliability tracking and continuous process improvement. Prepare detailed service reports and technical documentation, serving as the technical liaison between customers and internal engineering teams. Travel extensively throughout the assigned territory, including overnight and short-notice travel as required.
Required Qualifications
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, or an equivalent combination of technical education, military training, and relevant experience.
- Strong background in mechanical and electrical diagnostics, repair, troubleshooting, and preventive maintenance.
- Ability to interpret electrical schematics, mechanical drawings, and mechatronic system diagrams.
- Proficiency with Windows-based operating systems, software installation, and system configuration.
- Basic knowledge of networking concepts and modern computing applications.
- Strong understanding of industrial automation systems.
- Excellent analytical and problem-solving skills with a customer-focused mindset.
- Ability to work independently with minimal supervision.
- Strong verbal and written communication skills.
- Valid driver's license with an acceptable driving record.
- Ability to travel extensively by air and car, including overnight travel.
- Travel : up to 75% throughout assigned territory/nationwide
Desired Qualifications
- Experience with SMT equipment or similar industrial automation machinery preferred.
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