Field Service Engineer
$76,960–$76,960 year
On-site · Nashua, New Hampshire, United States
Job Summary
Field Service Engineer responsible for calibration, maintenance, and troubleshooting of test and measurement equipment both onsite and at customer locations. Perform calibration (manual and automated), diagnostics to distinguish hardware vs software issues, and software/firmware installations. Utilize calibration systems and adhere to quality standards (ISO 9001, ANSI/NCSL Z540-3, ISO/IEC 17025). Communicate effectively with customers and internal teams, manage service assignments, and lead resolution of complex technical/project-related issues. Requires ability to lift 50 lbs, work overtime, and demonstrate strong troubleshooting, documentation, and organizational skills in a dynamic environment. Shift 8:00 am to 4:30 pm; location Nashua, NH onsite.
Required Qualifications
- Experience with calibration services for test and measurement equipment
- University degree, Technical School training, Military PMEL/TMDE background, or equivalent industry experience
- Knowledge of ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 quality standards
- Hands-on experience with manual and automated calibration processes and automated calibration software platforms (STE, TME, PC-based)
- Strong troubleshooting and technical skills with the ability to differentiate hardware and software issues
- Proficiency with computer applications, including Microsoft Office and calibration systems
- Strong verbal and written communication skills with the ability to interface with customers, peers, and management
- Ability to work independently with minimal supervision and adapt to changing priorities while meeting performance metrics
- Ability to lead customer interactions and resolve complex technical and project-related challenges
- Ability to lift 50 lbs
- Ability to work overtime as needed
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