Field Service Engineer
On-site · Shanghai, Shanghai, China
Job Summary
Provide on-site installation and support of hardware in CVD/EPI/PEALD/Furnace environments; maintain tool uptime and ensure excellent execution of hardware issue resolution; develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders; understand and build long-term innovative global technology systems to enable enhanced customer relationships; ensure communication channels (telephone, email, presentations) support efficient customer follow-up; drive continuous improvement of the customer experience through team, hardware, software, and support tool development; drive and manage new product installs and hardware development; project manages new evaluations and ensures success of projects; perform additional assigned tasks as needed; travel to customer sites as required.
Required Qualifications
- Bachelor’s degree in Engineering
- Proven success in building collaborative partnerships with customers and internal stakeholders
- Ability to work in a team environment with tight deadlines and multiple priorities
- English language fluency is required as you will be working with international clients and customers
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