Field Service Engineer
Remote
Job Summary
Diagnose and resolve technical issues with Zygo metrology instruments at customer sites while performing regular preventive maintenance to ensure peak performance. Plan and manage installations, including setup and integration of solutions, alongside providing on-site assistance. Develop and conduct comprehensive training sessions for internal teams, distributors, and customers to empower effective instrument usage. Analyze recurring issues to report quality improvement opportunities and identify hardware or software enhancements for product optimization. Draft and translate technical and training documents while collaborating with support and R&D teams for rapid resolution. Requires an associate degree in mechanical or electrical engineering, international travel exceeding 50%, and strong customer service orientation.
Required Qualifications
- Associates degree in mechanical or electrical engineering, or equivalent education and experience
- Relevant professional experience, ideally within metrology or optics
- Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
- Willingness to travel internationally, with travel requirements exceeding 50% of the role
- Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations
- Legal right to work in the US
- Legal authorization to access export-controlled information and source code
Desired Qualifications
- Passion, commitment, and curiosity
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