Field Service Engineer (4+ years)
$60,000–$90,000 year
On-siteDetroit, Michigan, United States or Phoenix, Arizona, United States
EXPIREDDetroit, Michigan, United States or Phoenix, Arizona, United StatesOn-siteFull Time$60,000–$90,000 yearHigh School Or EquivalentTECHEnterprise
Full TimeHigh School Or EquivalentEnterpriseTECH
Job Summary
Install, repair, maintain, and troubleshoot Medtronic Hugo systems at customer sites, performing maintenance on equipment, integrated systems, and software. Diagnose malfunctions to eliminate problems in minimum time, analyze product performance, and coordinate engineering field changes. Provide onsite training to healthcare professionals and gather feedback on product performance while maintaining effective customer communications.
Required Qualifications
- Reside in one of the following locations: Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO, Las Vegas, NV, Minneapolis, MN, Tulsa, OK
- Minimum of 4 years of relevant experience
- High school diploma or equivalent (United States), vocational or technical education or certification (all other countries)
- Relevant experience in clinical field service or clinical customer support experience
- Ability to troubleshoot with technical skills, creativity and high discipline
- Familiarity with most used test equipment
- Ability to read and understand schematics and engineering drawings
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation
- Excellent English writing and verbal communication skills
- Ability to diagnose and troubleshoot complex technical issues
- Ability to communicate effectively with customers, colleagues, and other stakeholders
- Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment
- Ability to adapt to changing priorities and work independently in different locations
- Ability to build and maintain positive relationships with customers and ensure their satisfaction
- Ability to apply engineering principles to troubleshoot and repair medical equipment
- Willingness to travel frequently, including potentially internationally (up to 75%)
Desired Qualifications
- Bachelor's degree in Bioengineering, engineering or technology field
- Experience with robotics or motion control
- Previous experience as Technician/Field Services within medical device industry
- Experience with anatomy, surgical protocol and medical terminology
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