Field Service Engineer 3 (Non-Exempt)
$83,360–$125,040 year
On-siteHillsboro, Oregon, United States
Job Summary
Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards. Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams, while managing escalations and critical customer situations. Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking, preparing detailed Field Service Reports to document tool performance and issue resolution. Deliver feedback to engineering teams on serviceability and reliability metrics to influence future product development, and support beta programs at customer sites and engineering centers. Provide technical phone support and participate in on-call rotations as required. This role involves serving as the primary technical contact for advanced semiconductor measurement and automation technologies, driving yield, device performance, and quality improvements for customers across the semiconductor value chain.
Required Qualifications
- Bachelor's degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field
- Associate degree or technical certification with 5+ years of relevant semiconductor field service experience
- Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments
- Working knowledge of semiconductor process and/or metrology inspection equipment
- Strong mechanical and electrical aptitude
- Familiarity with semiconductor safety, ergonomics, and yield requirements
- Basic software troubleshooting skills
- Exceptional problem-solving and analytical abilities
- Strong written and verbal communication skills
- Customer-focused mindset
- Collaborative team player with the ability to work independently under pressure
- Excellent time and project management skills
- Adaptable in dynamic environments
- High attention to detail in documentation and diagnostics
- Ability to travel up to 25% domestically and internationally
- Must meet visa and site access requirements
- Comfortable working in cleanroom environments, including gowning and use of breathing apparatus
- Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems
Desired Qualifications
- Electronics experience
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