Field Service Dispatcher

Field Service Dispatcher who serves as the primary point of contact for Field Operations personnel and coordinates and monitors customer appointments to ensure timely, excellent customer experience. Responsible for monitoring technical status to manage arrival times and shift completion, overseeing job pools and schedules to identify unfilled time slots, overbooking, and inefficiencies, and performing effective route control and spare parts management. Dispatches all assigned work within the territory to field service technicians and third parties, ensures SLAs, balances workload considering skills and spare parts availability, and takes action to assign or reassign work to meet customer commitments.