Field Service Advisor
On-siteRochester Hills, Michigan, United States
Job Summary
Manage and direct all aspects of the field service technicians' service business while coordinating activities to serve customers and employees. Provide excellent customer service and follow-up, managing the customer experience throughout the work order lifecycle by keeping clients apprised of potential problems, delays, or quoted amount increases. Schedule and coordinate all service work for your team to ensure efficient use of time, then approve work orders for the billing coordinator. Understand service KPIs to manage team performance and quote service repair jobs via Salesforce, ensuring jobs complete within quoted amounts and promised times. This role operates in the first shift with no weekends, offering health, dental, and retirement benefits.
Required Qualifications
- High School Diploma
- Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuades others inside and outside the department to take specific actions
- Strong organizational skills and the ability multi-task
- Excellent customer service skills
- Excellent computer skills and a strong understanding of the Microsoft tools
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