Field Service Account Manager
HybridBranford, Connecticut, United States
Job Summary
Coordinate and manage customer service activities including installations, maintenance visits, troubleshooting support, training programs, and field service projects. Manage customer relationships and support business development within the Field Service area, while preparing service quotations, processing orders, and reviewing reports to develop follow-up actions and service proposals. Serve as the primary point of contact for documentation requests, handle inquiries and complaints with urgency, and collaborate with international subsidiaries to ensure seamless project execution. Organize training for technicians, provide coaching to the Field Service Coordinator, and prepare project documentation including risk assessments and work permits. This fully onsite role at Bausch+Stroebel's U.S. headquarters in Branford, CT, supports life-saving medication production through innovative pharmaceutical packaging technology.
Required Qualifications
- Strong organizational and project coordination skills
- Excellent customer service and communication abilities
- Attention to detail and the ability to manage multiple priorities
- Experience working with technical service teams or industrial equipment environments
- Proficiency with Microsoft Office and ERP systems
- Strong problem-solving and decision-making skills
- The ability to work independently and collaboratively across departments
- This position is initially fully onsite at our U.S. headquarters
- After training, there may be an opportunity to transition to a hybrid schedule with approximately 60% onsite presence
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