Field Sales & Operations Supervisor - Fresno, CA
On-siteFresno, California, United States
Job Summary
Supervise and coordinate daily activities for a team of remote Delivery Expert Setup Technicians, ensuring they provide outstanding customer service and consistently deliver Asurion's connected home products. Motivate experts, hold them accountable for sales, operational, and customer service metrics, and provide targeted feedback while educating teams on sales behaviors and product resources. Resolve client and internal complaints, communicate solutions and best practices within the organization, and use data to develop action plans that drive performance. Manage 5-15 employees with 30% travel time and overnight requirements, reporting daily to a Forward Stocking Location.
Required Qualifications
- Bachelor's degree or associate degree from an accredited institution or equivalent work experience
- 1+ year(s) of supervisory experience
- excellent aptitude for motivating and coaching employees
- Reliable transportation required in order to report daily to Forward Stocking Location
- Travels: Yes
- Percent of time: 30%
- Overnight required: Yes
Desired Qualifications
- Technical experience in assembling and/or dissembling electronic devices
- Technical certifications
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