Field Resource Coordinator

Manage a specialized subset of work order volume involving multiple related repairs, acting as the final escalation point for disputes and un-satisfied service confirmations. Coordinate appointments between vendors and residents while relaying essential information, ensuring work orders are properly linked, sequenced, and thoroughly created to resolve home issues. Maintain positive client relations by handling calls and email requests, entering data into the database with accuracy, and providing market intelligence feedback to supervisors. Act as a project manager, fostering a positive team environment, assisting in training, and performing ad-hoc projects as assigned. Shift flexibility may be required.