Field Quality Assurance Supervisor

Conduct final quality inspections on completed roofing projects and serve as the on-site point of contact for homeowners during final walkthroughs. Verify workmanship meets company and manufacturer standards, identify defects, and coordinate corrections before project completion. Document completed work with photos, maintain accurate records, and manage warranty claims ensuring timely resolution. Close jobs by verifying all documentation, inspections, and customer approvals; investigate chargebacks and coordinate resolutions with internal teams. Monitor job site cleanliness, safety, and overall customer satisfaction while assisting with municipal or insurance inspections as required. This role supports production, sales, and service departments to ensure efficient project delivery.