Field Operations Support Assistant
On-siteAppleton, Wisconsin, United States
Job Summary
Greet the public and provide general information on services offered in a polite manner to meet and exceed customer expectations. Prepare death certificates, prayer cards, and related documents, while completing required permits and processing Veteran's paperwork. Coordinate ordering of memorials and control storage inventory for vaults and markers, then oversee processing of installation orders to grounds and maintenance departments. Respond to customer inquiries via telephone, internet, and in person, conveying a sense of concern and empathy with client family members at all times. Maintain professional relationships with county clerks, medical examiners, and physicians while assisting with obituary preparation and payroll as needed. High School diploma required with 1-2 years of office clerical or customer service experience; MS Office Suite experience preferred. Located in Appleton, WI.
Required Qualifications
- High School or equivalent
- 1 - 2 years of experience in an office clerical or customer service capacity
- Experience working in a customer-focused and fast-paced professional environment
- Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines
- Basic mathematics skills
- Good verbal and written communication skills
- Strong organizational skills
- Detail oriented
- High level of compassion and integrity
- Ability to maintain confidentiality
- Location: US-WI - Appleton
Desired Qualifications
- MS Office Suite experience
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