Field Operations Specialist - Human Services Program - Phoenix, Arizona
On-sitePhoenix, Arizona, United States
Job Summary
Conduct in-person field visits within assigned geographic regions to verify participant residence, observe safety and wellness indicators, and document household information using approved mobile tools. Coordinate with supervisors, dispatch teams, and quality review staff while escalating safety concerns and reporting risks per established procedures. Complete visit documentation, reports, and data entry in a timely manner, maintaining accurate travel logs, case notes, and communication records. Perform follow-up visits or address verification as required, adhering to field safety protocols and situational awareness standards. This role involves frequent domestic travel, including same-day, regional, and overnight assignments, with evening, weekend, and holiday availability.
Required Qualifications
- High school diploma or equivalent
- Minimum one (1) year of experience in field operations in related area such as human services, community outreach, case management, investigations, residential/community visits, or similar work
- Valid driver's license
- Reliable transportation
- Ability to meet company travel and motor vehicle requirements
- Ability to work independently and exercise sound judgment in fast-paced field environments
- Strong verbal and written communication skills
- Ability to prepare accurate, objective, and timely documentation and reports
- Proficiency using smartphones, tablets, GPS/routing tools, Microsoft Office, and electronic documentation systems
- Strong problem-solving skills
- Situational awareness skills
- Ability to carry required equipment
- Ability to stand and walk for extended periods
- Ability to complete required federal, client, and company training prior to assignment
- Ability to pass and maintain a government security background investigation
- Favorable credit check
- Must pass a drug test
- Motor vehicle record check
- Background check
- Must be authorized to work in the United States
- Ability to travel domestically on short notice and on a frequent basis via air and/or ground transportation
- Overnight travel when required
- Same-day, regional, and overnight travel
- Candidates must reside within reasonable proximity to a major airport
- Must be able to travel frequently on short notice, including evenings, weekends, and overnight assignments
- Ability to work in unpredictable environments and situations requiring heightened situational awareness
- Professional judgment
- Adherence to field safety procedures
- Evening, weekends, holidays, extended-hour, short-notice, and overnight travel assignments
Desired Qualifications
- Associate or bachelor's degree in social work, human services, criminal justice, psychology, sociology, public administration, emergency management, or a related field
- Experience conducting residential visits
- Field-based assessments
- Community outreach activities
- Bilingual fluency in English and Spanish
- Training or experience in trauma-informed care
- De-escalation
- Crisis response
- Mandated reporting
- Safety planning
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.