Field Operations Manager
On-site · Dallas, Texas, United States
Job Summary
Field-based Market Manager role in Dallas for VixxoCafé, leading the local market operations, dispatch, SLA performance, technician coaching, and local demand growth while owning P&L and representing the brand in the market. The role combines hands-on equipment knowledge with team leadership, customer relationship development, and drive to convert inbound leads into service agreements, ensuring enterprise accounts (e.g., Starbucks, McDonald's, Circle K) are serviced efficiently and growth is pursued with independent coffee shops and regional chains.
Required Qualifications
- 5–10 years of experience in field service operations, coffee/food service equipment service, or facilities management (ideally multi-site or multi-technician)
- Demonstrated experience managing W2 field technicians, including scheduling, performance management, and team development
- Technical fluency in commercial coffee or food service equipment; Thermoplan, Franke, La Marzocco, or similar platforms preferred
- Proven track record of local business development — building relationships with operators, converting leads, and growing a book of business
- Strong command of field service platforms and dispatch tools
- Demonstrated P&L ownership or cost center management experience; comfortable with revenue targets, margin reporting, and operating budgets
- Bachelor's degree preferred; equivalent experience in trade management or field service leadership accepted
- OEM certifications (Thermoplan, Franke, SEB Professional, or similar) are a strong plus and may be required within the first 6 months
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