Field Operations Manager
On-siteCalgary, Alberta, Canada
Job Summary
Oversee daily service operations, safety programs, and field labor scheduling to maximize profitability and productivity. Manage technicians, approve work orders, and coordinate emergency responses while resolving customer complaints and monitoring credit control. Lead inspections, audits, and warranty collections to ensure accurate execution and equipment maintenance. Support inside sales by promoting leads and facilitating resource coordination for service calls and repairs. Ensure weekly invoicing meets sales targets and maintain open order reports. Provide technical guidance and coach field operatives on safety and visit reviews.
Required Qualifications
- University or technologist degree with major relevance to the position's purpose
- Three (3) years' min. experience as a Manager in service related operations
- Demonstrated leadership skills
- Well-developed 'people' skills
- Understanding of mechanical and electrical principles
- Good written and verbal communication skills
- Good PC skills
- Must have and maintain a good driving record
- Willing and able to travel for different locations
Desired Qualifications
- Prior experience with cranes and industrial Service
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