Field Operations Manager
$31,200,000–$31,200,000 year
HybridLuton, England, United Kingdom
Job Summary
Lead and develop a team of 15 Fire Protection Engineers through regular 1:1s, team meetings, and skills development sessions. Oversee daily operational performance, including planning, scheduling, productivity, quality, compliance, and delivery of fire protection services to meet customer expectations. Champion health and safety standards by leading audits, toolbox talks, investigations, and continuous improvement initiatives. Manage customer relationships, resolve escalations, support commercial growth opportunities, and work with internal teams to improve service delivery, retention, and revenue performance. This role offers onsite/hybrid working (ideally 2 days per week, based in Gawcott) with a competitive salary, performance incentives, and a comprehensive benefits package.
Required Qualifications
- Proven experience managing engineering, technical, or field-based teams
- Strong understanding of fire protection systems
- Strong understanding of safety regulations
- Strong understanding of industry standards
- Strong understanding of operational compliance requirements
Desired Qualifications
- Experience within fire protection or a compliance-driven environment
- Demonstrable success in improving team engagement
- Demonstrable success in improving performance
- Demonstrable success in improving productivity
- Demonstrable success in improving customer service standards
- Commercial awareness
- Experience identifying growth opportunities
- Experience supporting budgets
- Experience managing resources
- Experience delivering against business targets
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