Field Office Technician
On-sitePhiladelphia, Pennsylvania, United States
Philadelphia, Pennsylvania, United StatesOn-siteFull TimeBachelors DegreeConsulting ServicesSmall
Full TimeBachelors DegreeSmallConsulting Services
Job Summary
Conduct network performance evaluations, check conference room equipment, and support end-user devices at federal field offices. Ensure compliance with USACE IT policies, assist with IT equipment disposal training, and support onsite personnel with IT issue ticketing. Requires a Bachelor's degree in IT or Computer Science, four years of field/user support experience, and proficiency in remote support tools and ticketing systems. Must be willing to travel and possess strong problem-solving and communication skills. Ability to obtain a Secret Clearance is preferred.
Required Qualifications
- Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
- 4 years of experience in IT and/or field/user support roles
- Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance
- Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively
- Must be proficient in remote support tools and ticketing systems
- Must be willing to travel
Desired Qualifications
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
- Familiar with Government IT environment and policies
- Ability to obtain a Secret Clearance
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