Field Nurse Care Navigator, Supervisor (Remote)
RemoteCanada
Job Summary
Provide day-to-day supervision, coaching, and operational support to Field Nurse Case Managers and Nurse Care Navigators assigned to the UCB Patient Support Program. Conduct regular clinic visits to reinforce program objectives, identify improvement opportunities, and strengthen relationships with health care providers. Act as the first point of escalation for operational, clinical, and patient support issues while ensuring the field team adheres to program protocols, policies, and pharmacovigilance requirements. Foster strong working relationships with clinics and stakeholders to enhance service continuity and timely therapy access. Support team members with patient education, enrolment, and adherence activities, while monitoring documentation, CRM usage, and program reporting standards. Collaborate with leadership on staffing needs, workflow improvements, and client deliverables to drive operational excellence.
Required Qualifications
- Must be a Registered Nurse in good standing with the College of Nurses of their respective province.
- 3+ years of clinical experience, preferably in immunology, rheumatology, dermatology, or a related therapeutic area.
- Must be able to travel within dedicated region
- Must provide proof of full vaccination prior to start date
Desired Qualifications
- Experience in Patient Support Programs is a strong asset.
- Previous leadership, supervisory, mentoring, or field team support experience is preferred.
- Experience supporting field-based teams, clinic engagement, patient education, injection training, or reimbursement-related patient support is an asset.
- Strong understanding of PSP workflows, patient enrolment, clinic support, reimbursement coordination, adherence support, and case management activities.
- Demonstrated ability to build and maintain strong relationships with health care providers, clinics, internal teams, and client stakeholders.
- Strong communication, coaching, problem-solving, and conflict resolution skills.
- Ability to manage escalations professionally and guide team members through complex patient or clinic situations.
- Strong organizational skills with the ability to manage competing priorities and support a geographically dispersed team.
- Ability to analyze field trends, identify barriers, and recommend practical solutions to enhance service delivery.
- Highly collaborative with a professional, service-oriented approach.
- Bilingualism in English and French is an asset.
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