Field Network Engineer
$90,709–$90,709 year
On-site · Greenbelt, Maryland, United States
Job Summary
Provide campus-wide network and technology support; install, cabling, supporting, and maintaining IT equipment; support audio-visual conference room equipment for both legacy and new installations; evaluate and recommend necessary maintenance activities and upgrades; perform technical analyses of conference room software, hardware and transmission equipment using diagnostic tools; monitor data traffic and network resource performance to ensure high-quality transmission; deliver high-level customer service and end-user support to a large VIP customer; conduct preventative maintenance inspections and ongoing patching of conference room equipment; support root cause analysis of conference room incidents; identify, troubleshoot, and resolve issues related to network, VOIP, and conference room equipment including Crestron, AMX, Cisco, and other conferencing devices; develop knowledge of company processes; resolve work orders within SLAs; perform analytical and data processing tasks to support design and operations; assist in design modification by compiling data related to design, specifications, and materials; develop information concerning operational failures and modifications.
Required Qualifications
- Experience supporting campus telecommunications and conference equipment
- On-site field network support
- Ability to install, cabling, and maintain IT equipment
- Experience with AV conference room equipment (legacy and new installations)
- Knowledge of network performance monitoring and diagnostics
- Customer service and end-user support at VIP levels
- Familiarity with Cisco, Crestron, AMX, and other conferencing devices
- Experience performing preventative maintenance and root cause analysis
- Ability to resolve IT and AV work orders within SLAs
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