Field Maintenance System Analyst
On-site · Reading, Pennsylvania, United States
Job Summary
Field Maintenance System Analyst responsible for UAT of fixes/enhancements to the maintenance systems (ServiceNet). Regularly monitor ServiceNet jobs to identify when new jobs need to be created, validate and ensure story acceptance/testing criteria are accurate, and ensure full functionality of new features, enhancements, and fixes. Understand and test/validate changes, learn basics of integrating systems, guide developers and QA testers on change requirements, communicate new features to the field, document and follow a consistent job creation process, review unfound jobs to identify needs for additional jobs or realignment, design and develop a methodology for system training and communication of system enhancements, and handle other projects as assigned by the supervisor.
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