Field Investigator – SIU Claims
$15–$15 year
HybridBirmingham, Alabama, United States or Montgomery, Alabama, United States
Job Summary
Investigate, evaluate, and determine appropriate disposition of all types of claims arising from the Company's business. Meet with people involved with claims, occasionally outside the office, and provide customer service to agents and insureds to handle claims to their conclusion. Analyze information to identify issues warranting additional investigation and act as a trainer/resource for branch associates in the Claims Department. Write reports, compose correspondence, and communicate decisions using sound reasoning. Requires a Bachelor's degree, preferred prior law enforcement experience, and a valid driver's license. Full-time hybrid role with a competitive base salary, matched 401(k), pension plan, and bonus programs. Auto-Owners Insurance, a Fortune 500 mutual company, partners with independent agencies to serve communities across 26 states.
Required Qualifications
- Bachelor's degree or equivalent experience
- Valid driver license
- Ability to drive an automobile
- Maintain a driving record consistent with the Company's underwriting guidelines for coverage
- Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents
- Ability to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment
- Ability to write reports and compose correspondence
- Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills
- Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents
- Can tactfully and effectively deal with all types of people
- Ability to organize assigned work
- Ability to maintain a professional image
- The ability to work in the U.S. without current or future sponsorship
Desired Qualifications
- Prior law enforcement
- Field Claim Rep with Auto and Field experience
- Ability to handle conflict
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