Field Integrated Solutions Implementation Specialist
$60,000–$80,000 year
RemoteUnited States
Job Summary
Coordinate internal teams including Sales, Onboarding, Support, and Product to serve as a single point of contact for new and existing merchants. Act as a trusted advisor guiding customers through the full Xplor Pay product suite, migrating data from prior systems, and managing onboarding timelines to ensure successful go-lives. Collaborate with pre-sales and sales teams during customer transitions, while proactively addressing product issues and updates. Oversee merchant menu builds into POS systems, perform test transactions on Virtual Terminals, and train users on compliance programs like PCI/SAQ. Provide technical guidance for onsite installations and educate merchants on system capabilities. Manage multiple customer implementations simultaneously to meet specifications and drive adoption across restaurants, retailers, and professional services.
Required Qualifications
- Minimum of 2 years related experience providing technical and customer implementation support
- preferably in the technology/SaaS industry
- utilizing omni-channel communication
- High School Diploma
- Must be legally authorized to work in the country you're applying for
- Xplor does not sponsor visas
Desired Qualifications
- College Degree
- 1-2+ years of experience in an onboarding or implementation role
- ideally in a similar SaaS or technology business
- 1+ year of project management and workflow management skills
- 1+ Experience using a CRM to manage the onboarding/implementation process
- ideally Salesforce
- Technical aptitude – quick to learn new software, and proficient with data work
- Experience working independently– willing to experiment, escalate, learn and communicate to ensure the job gets done well
- Knowledge on Xplor Pay-powered Xplor BMS and 3rd party products offered by Xplor Pay
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