Field Insurance Customer Service Representative I (59571)

Complete initial comprehensive Personal Lines insurance training and provide day-to-day servicing of policies by answering customer questions regarding coverages, discounts, registrations, and claims. Process policy transactions using carrier systems, handle discount applications via email or mail, and research premium differences to resolve discrepancies with insureds. Exchange information with insurance companies, underwriters, and banks to facilitate document processing while building customer relationships and identifying service improvement opportunities. Adhere to AAA's Five Diamond service standards throughout all interactions. This entry-level role requires a high school diploma, one year of customer service experience, and obtaining a Personal Lines Insurance License within the first 30 days. On-site work in Branch occurs five days a week, with alternating Saturdays, starting September 28th, 2026.