Field Implementation Manager
On-siteErie, Pennsylvania, United States
Job Summary
Execute implementation plans for Vision software and hardware to deliver complete go-lives aligned with contracted scope and customer readiness. Coordinate site readiness, installation activities, and customer scheduling to ensure safe, efficient field execution. Identify and escalate deployment risks to appropriate owners to prevent customer impact. Deliver role-based training and enablement to equip users and leaders, then drive early adoption by reinforcing workflows and completing post-go-live check-ins. Transition customers to ongoing support pathways with documented hand-offs. Capture field learnings and route recommendations for process, training, or product improvements. Collaborate with cross-functional partners to ensure consistent delivery standards. Maintain accurate implementation plans and status updates in standard planning tools to support forecasting. Produce customer-facing self-service content to reduce avoidable support needs. Travel by airplane approximately 50% of the time.
Required Qualifications
- Bachelor's degree preferred, or equivalent relevant work experience in engineering, development, or technical sales
- Demonstrated project/implementation management experience in customer-facing environments
- Strong analytical, communication, and facilitation skills
- Comfortable leading training for groups with varied backgrounds
- Technical aptitude with RFID, GPS, barcode, mobile/web applications, and databases
- Ability to work independently while meeting shared delivery commitments
- Ability to escalate issues appropriately
- Willingness to travel by airplane approximately 50% of the time
- Ability to lift/move product and hardware (pallets, crates, RFID hardware) during installation activities
Desired Qualifications
- Bachelor's degree preferred, or equivalent relevant work experience in engineering, development, or technical sales
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