Field Implementation Manager
On-siteDallas, Texas, United States
Job Summary
Execute implementation plans for Vision software and hardware to deliver complete go-lives aligned with contracted scope and customer readiness. Coordinate site readiness, installation activities, and customer scheduling to ensure safe, efficient field execution with minimal disruption. Identify and escalate deployment risks to Sales, Technical Support, or Product owners to prevent customer impact. Deliver role-based training and enablement to equip users, drive early adoption, and complete post-go-live check-ins. Transition customers to ongoing support pathways with documented hand-offs. Capture field learnings and route recommendations for process, training, or product improvements. Create and maintain implementation tools, documentation, and customer-facing self-service content. Maintain accurate status updates in planning tools to support forecasting. Requires 50% travel by airplane and occasional lifting of hardware.
Required Qualifications
- Bachelor's degree preferred, or equivalent relevant work experience in engineering, development, or technical sales
- Demonstrated project/implementation management experience in customer-facing environments
- Strong analytical, communication, and facilitation skills
- Comfortable leading training for groups with varied backgrounds
- Technical aptitude with RFID, GPS, barcode, mobile/web applications, and databases
- Ability to work independently while meeting shared delivery commitments
- Ability to escalate issues appropriately
- Willingness to travel by airplane approximately 50% of the time
- May require lifting/moving product and hardware (pallets, crates, RFID hardware) during installation activities
Desired Qualifications
- Bachelor's degree preferred, or equivalent relevant work experience in engineering, development, or technical sales
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