Field Implementation Manager
On-siteOrlando, Florida, United States
Job Summary
Execute implementation plans for Vision software and hardware to deliver complete go-lives aligned with contracted scope and customer readiness. Coordinate site readiness, installation activities, and customer scheduling to ensure safe, efficient field execution with minimal disruption. Identify and escalate deployment risks to Sales, Technical Support, Solutions Engineering, or Product owners to prevent customer impact. Deliver role-based training and enablement to equip users and leaders, driving early adoption through standard workflow reinforcement and post-go-live check-ins. Transition customers to ongoing support pathways after stabilization, ensuring clear hand-offs and documented context. Capture field learnings and route recommendations for process, training, or product improvements to cross-functional partners. Maintain accurate implementation plans and status updates in standard planning tools to support forecasting. Travel approximately 50% of the time by airplane.
Required Qualifications
- Bachelor's degree preferred, or equivalent relevant work experience in engineering, development, or technical sales
- Demonstrated project/implementation management experience in customer-facing environments
- Strong analytical, communication, and facilitation skills
- Comfortable leading training for groups with varied backgrounds
- Technical aptitude with RFID, GPS, barcode, mobile/web applications, and databases
- Ability to work independently while meeting shared delivery commitments
- Ability to escalate issues appropriately
- Willingness to travel by airplane approximately 50% of the time
- May require lifting/moving product and hardware (pallets, crates, RFID hardware) during installation activities
Desired Qualifications
- Bachelor's degree preferred, or equivalent relevant work experience in engineering, development, or technical sales
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