Field Engineer Technician

Provide full range of Field Engineering support for assigned large and complex clients by taking complete ownership of onsite service activity. Perform advanced-level maintenance on all products, including low-complexity installation activities, while using technical knowledge to resolve client problems and conduct scheduled installs. Deliver technical feedback on equipment, systems, and processes to improve service delivery and identify systemic issues within the team. Proactively support other team members with technical assistance and expertise, while contributing to improved client services metrics reporting and documentation. Monitor technical and process issues to inform managers and offer improvement recommendations.