Field Engineer II - Boston
$70,000–$90,000 year
On-site · Boston, Massachusetts, United States
Job Summary
Field Engineer II onsite in the Greater Boston area providing end-to-end IT support to a diverse client base. Responsibilities include on-site desktop support, Windows troubleshooting, Microsoft Office and mobile device issues, backup and mail-flow troubleshooting (including Exchange DAG), Exchange configuration troubleshooting, hardware deployment via imaging, Active Directory/user account management, network services configuration (switches, DHCP, DNS, AD replication, VPN), and contributing to a high standard of white-glove service. Role involves travel to client locations, participation in an on-call rotation, and delivering both onsite and remote support with a proactive, customer-focused approach.
Required Qualifications
- 3+ years of related work experience
- Proficient in Azure Environments and O365 Administration
- Excellent communication skills, both written and verbal
- Must be customer focused and able/willing to provide white glove service
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