Field Engineer II
On-siteSyracuse, New York, United States
Job Summary
Cover voice and data networks, servers, retail technology systems, and network-based hardware through installation, maintenance, site surveys, and circuit extensions. Manage LEO satellite receivers, fixed wireless antennas, and structured cabling while performing physical installations of routers, switches, WAPs, and POS systems. Submit job-related documents accurately and maintain company vehicles and inventory to departmental standards. Work independently mostly Monday through Friday with opportunities for overtime and call-out pay, requiring a valid driver's license and ability to lift 50 pounds and climb ladders. Selected candidates receive paid training at the Global Technology Center in Strongsville, OH.
Required Qualifications
- clear driver's license (no more than 4 points)
- Covid-19 vaccination
- willing to work mostly M-F with opportunity for overtime and call out pay after hours
- able to lift up to fifty pounds above head
- able to climb a ladder
- valid drivers' license with good driving record
- Must be willing to travel as needed to meet customer SLAs
- Must be willing and able to work off a lift or ladder at heights of 30 feet or more
- Associate's degree in information technology or equivalent experience
Desired Qualifications
- Working knowledge of networking hardware and topologies
- Familiarity with Cisco networking products and interfacing through Cisco CLI
- Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support
- Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers
- Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment
- Ability to provide configuration support for a variety of technology platforms through console and remote applications
- Experience with LEC circuit identification and extensions
- Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments
- Ability to operate basic power tools – drills, saws, etc.
- Working knowledge of Microsoft Office applications (Excel & Word)
- Ability to follow detailed job documents
- CompTIA, Cisco, Cabling, Satellite, PBX or VoIP system certifications a plus!
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